Contact Us
Write to us. A person reads it.
We're a small team, so there's no ticket queue and no chatbot standing between you and an answer. If you have a question, a problem, or an idea, send it over.
Email us
General questions [general email] Anything about courses, enrollment, or how Shattak works.
Course and technical support [support email] Access code not working, assignment won't submit, certificate not showing up, video links broken. Include your course name and the email you registered with so we can find you faster.
Mentors [mentor email] Want to mentor students or help design a course? Start here, or read Become a Mentor first.
Work with us [careers email] Freelance developers, marketers, content creators, and subject matter experts. Details on the Careers page.
Payments [payments email] Questions about paying for a completed course, payment failures, or refunds.
Partnerships and everything else [partnerships email]
How long we take
We usually reply within [X] working hours. If something is broken and blocking your learning, put "URGENT" in the subject line and we'll get to it first.
If you haven't heard back in [X] days, send a follow up. Occasionally things slip. We'd rather you nudge us than assume we ignored you.
Join the community
Every Shattak course has its own WhatsApp group where students ask questions, share resources, and talk to mentors. If you're enrolled in a course, that's usually the fastest way to get an answer, often from another student who solved the same problem last week.
You'll find your group link on the Course Overview page after you enroll.
Find us online
- [Instagram]
- [LinkedIn]
- [X / Twitter]
- [YouTube]
Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it:
Name: [officer name] Email: [grievance email] Address: [registered address]
If you have a complaint about content on the platform, your data, or how a payment was handled, and normal support hasn't resolved it, write to the Grievance Officer directly. We'll acknowledge your complaint within [X] hours and aim to resolve it within [X] days.
Registered address
[Legal entity name] [Address line 1] [Address line 2] [City], [State] [PIN] India
Before you write
A few things people ask often:
Do I have to pay to enroll? No. Every course is free to enroll in. You pay after you finish, and you decide how much. Even ₹0 is fine. The only rule is that you settle up on your last course before starting a new one.
Where's my certificate? It unlocks after you submit your assignment and fill in the feedback form. Both are required.
I can't find the access code. It's in the description of the course WhatsApp group. Join the group, tap the group name, and look at the description.
If your question isn't here, email us. That's what we're for.